Privacy Policy

We collect the following types of information when you use our platform:

• Account data — when you sign in with Google, we receive your name, email address, and profile picture from your Google account.
• Vehicle fitment data — make, model, and year you enter when searching for compatible parts.
• Contact and enquiry data — messages you send via the contact form or through our WhatsApp channel.
• Usage data — pages visited, search queries, actions performed, and timestamps, used to support platform operations and security.

• To authenticate and manage your account access
• To process and fulfil product enquiries and orders
• To improve product listings, search, and fitment recommendations
• To respond to your messages and support requests
• To maintain platform security and detect fraudulent activity
• To communicate important updates about the platform

We do not sell or rent your personal information to third parties. We may share data with service providers who assist in operating the platform (e.g., hosting, analytics, payment processing) under strict confidentiality agreements. We may also disclose information where required by Kenyan law or a court order.

We use Google Analytics to understand how visitors use our platform in aggregate — such as pages viewed, traffic sources, and device or browser type — so we can improve the site and our product listings.

Google Analytics uses cookies (e.g. _ga) and similar technologies to distinguish visitors. This data is used in aggregate and is not used to personally identify you. Google processes this data under its own Privacy Policy, and it may be transferred to and stored outside Kenya, including in the United States.

You can opt out of analytics cookies through your browser's cookie settings, or by installing the Google Analytics Opt-out Browser Add-on.

Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

We retain your account and order data for as long as your account is active or as required for legal and business purposes. You may request deletion of your personal data by contacting us at the email below.

We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure.

Under the Kenya Data Protection Act 2019, you have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us at hello@urbanautospares.com.

This Privacy Policy is governed by the laws of Kenya, including the Kenya Data Protection Act 2019.

We may update this policy from time to time. We will notify users of significant changes via the platform or email.

For any privacy-related questions, reach us at hello@urbanautospares.com.