Bought the wrong part or received a faulty one? Here's how returns, exchanges, and store credit work at Torqon Auto Parts.
Orders delivered within Nairobi are paid for on delivery. Please check the part when it arrives and confirm it is the correct part for your vehicle before paying, opening any sealed packaging, or installing it.
Once a sealed product has been opened or a part has been installed, it cannot be returned for being the wrong part.
Orders delivered outside Nairobi are paid for in full before dispatch. You have 1 day (24 hours) after receiving your order to inspect it and report any problem with its condition or correctness.
After this period, returns are not accepted.
Parts being returned must be unused, in their original packaging and condition, and accompanied by proof of purchase such as your order number or receipt.
The following items cannot be returned:
These exclusions do not apply if the part arrives defective or we supplied the wrong part, provided it is reported as described for your delivery area above.
Contact us with your order number, the part you want to return, and the reason for the return. Photos of the part and packaging help us process it faster. Please wait for us to confirm the return before sending the item.
All returned parts are inspected on arrival. Items that do not meet the conditions above will be sent back to you or held for collection.
Approved returns are resolved with an exchange for the correct part or with store credit towards a future purchase. We do not offer cash refunds.
The cost of sending a returned item back to Torqon Auto Parts is covered by the customer.
To start a return or ask a question about this policy, email us at hello@urbanautospares.com or reach us through our Contact page.
Last updated
September 25, 2026